Smarter Business Phone Systems in Brisbane & Gold Coast
Cloud-Hosted PBX Solution for BusinessesAt Xi Tech, we provide modern cloud-hosted PBX systems that give your business a professional phone presence without the cost of traditional phone lines. Our systems are powered by trusted wholesalers like My Cloud PBX to deliver reliability, flexibility, and enterprise-grade features at an affordable price.
Why Choose Cloud-Hosted PBX?
A Cloud PBX (Private Branch Exchange) is a virtual phone system hosted in the cloud. Instead of using expensive on-site hardware, your calls are managed online — giving you flexibility, scalability, and cost savings.
Key Benefits
- No Expensive Hardware – everything runs in the cloud
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Work Anywhere – answer calls on desk phones, mobiles, or softphones
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Lower Call Costs – cheaper local, mobile & international rates
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Scalable – add or remove users anytime
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Secure & Reliable – enterprise-grade uptime and encryption
Lets Upgrade Your IT
Unmatched PBX Features
Easy Management
Our intuitive interface allows you to manage your PBX system with ease, ensuring you stay in control without the hassle.
Plug & Play Setup
Get started in minutes with our straightforward plug & play setup, eliminating the need for complex installations.
Graphical Reporting
Access comprehensive graphical reports to gain insights into your communication patterns and optimize performance.
Auto Attendant & After Hours
Enhance customer experience with automated attendants and after-hours call handling, ensuring you're always available.
What is the 1300|1800 number?
Grow your business with a phone number that conveys trust.
1300 numbers are commercial numbers consisting of ten digits that your customers can call at local call rates from any landline in Australia. A 1300 number typically serves as a single point of contact for your business and attracts customers from outside your local area, giving your company a professional appeal and presence. The cost of a 1300 call is shared between the caller and the company.
How 1300 and 1800 Numbers Work
A 1300 or 1800 number is not tied to a fixed phone line. Instead, it’s a virtual inbound number that sits on a smart call-routing platform.
Here’s what happens when someone dials:
1. Call Connects to the Carrier Platform
When a customer dials your 1300 or 1800 number, the call is first handled by your carrier’s intelligent routing system (not a physical phone line).
2. Routing to Destination Number(s)
The system redirects the call to your chosen “answer point” — this could be your landline, mobile, or a VoIP/Cloud PBX system.
You can set up time-of-day routing, location-based routing, or call overflow (e.g., redirect to mobile after-hours).
3. Cost Distribution
1300 number: The caller pays the cost of a local call. The business pays the remaining share of the call cost.
1800 number: Caller pays nothing (freecall). The business pays the full cost of the call.
4. Scalability & Features
Both 1300 and 1800 numbers can integrate with IVRs (press 1 for Sales, 2 for Support), call recording, and advanced reporting.
They are location-independent, making them perfect for businesses that want a single national number but still route calls to different offices.
✅ 1300 = Shared cost, professional national presence
✅ 1800 = Free for caller, higher business cost but encourages more calls
Pricing Plans
Unlimited Plan
$35 per user/month- Unlimited calls
- Easy management
- Graphical reports
- Auto attendant
- Softphone
- No phone include
- No additional discounts
- Minimum 2 users required.
- Minimum Cost over 1 month $70
1300/1800
1300 number
- Landline → 0.10c per min
- Mobile → 0.40c Per min
1800 number
- Landline → 0.10c per min
- Mobile → 0.40c Per min
- 1300 and 1800 inbound numbers help you reach more customers Australia-wide.
- These numbers are Virtual numbers that work behind the scenes.
- Minimum Cost over 1 month $20
Which Phone Should I Choose?
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T53W → Best for entry-level use (cost-effective, simple setup).
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T54W → Best for growing businesses (advanced features, flexibility, future-proof).
- W59R → Shock, Dust and Water Resistant, Belt Clip, and Wireless Handset.
At Xi Tech, we can help you choose the right phone system, set it up, and integrate it with Cloud PBX / VoIP solutions.
Call us today to discuss which Yealink phone is right for your business.
Yealink Business Phones – Xi Tech
At Xi Tech, we provide modern business phone systems to help Brisbane & Gold Coast businesses communicate smarter. Two of our most popular models are the Yealink T53W (entry-level) and the Yealink T54W (mid-level, most popular choice).
Yealink T53W – Entry-Level Business Phone
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Ideal for small teams and startups
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Adjustable LCD display
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Built-in WiFi & Bluetooth
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HD voice for clear calls
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Cost-effective without sacrificing quality
Perfect for businesses wanting a reliable, affordable phone system with essential features
Yealink T54W – Mid-Level (Most Popular)
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Larger, high-resolution adjustable color display
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Built-in WiFi & Bluetooth
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16 SIP lines (vs. fewer on T53W)
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USB port for recording calls or headsets
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Superior audio quality with Yealink Acoustic Shield technology
Our most popular model — chosen by Brisbane & Gold Coast businesses for its balance of features, performance, and value.
How Our PBX System Operates
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Effortless Setup
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Auto-Attendant Feature
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Graphical Reporting
Frequently Asked Questions
What phones work best with Cloud PBX?
We recommend Yealink phones such as the T53W (entry-level) and the T54W (our most popular mid-level phone). These handsets are designed for cloud systems, with features like WiFi, Bluetooth, HD voice, and call recording.
Can I use Cloud PBX for remote work?
Yes. Staff can answer calls from anywhere using desk phones, mobiles, or softphone apps. This makes Cloud PBX perfect for hybrid teams and businesses with multiple office locations.
How much does Cloud PBX cost?
Costs vary depending on the number of users and features required. Cloud PBX is generally more affordable than traditional phone systems, with flexible $35 monthly plans that scale as your business grows.
Do you offer support and setup?
Yes. Xi Tech provides full setup, training, and ongoing Australian-based support for all Cloud PBX systems. We handle everything from number porting to handset configuration.
What is a Cloud-Hosted PBX?
A Cloud PBX (Private Branch Exchange) is a business phone system hosted in the cloud instead of using on-site hardware. Calls are managed online and can be routed to desk phones, mobiles, or softphones anywhere in the world.
How is a Cloud PBX different from a traditional phone system?
Unlike traditional on-premise PBX systems that require expensive hardware and maintenance, a Cloud PBX is hosted online. This means lower costs, no bulky equipment, and the flexibility to scale quickly as your business grows.
Can I keep my existing business number?
Yes. With number porting, you can transfer your existing landline, mobile, 1300, or 1800 number to your new Cloud PBX system without losing business continuity.
Do Cloud PBX systems work with 1300 and 1800 numbers?
Yes. Both 1300 and 1800 numbers can be integrated into your Cloud PBX. Calls are routed through the cloud and can be directed to mobiles, desk phones, or call groups.
What internet speed do I need for Cloud PBX?
Generally, a stable broadband connection (NBN, fibre, or business-grade internet) with at least 100 kbps per concurrent call is recommended. A 50 Mbps connection easily supports multiple simultaneous calls.
Is a Cloud PBX secure?
Yes. Xi Tech’s Cloud PBX platform uses encryption and enterprise-grade security to protect your calls and data. Plus, Australian-based hosting ensures compliance with local standards.
Experience Seamless Communication with Our Cloud PBX
Transform your business communications with our user-friendly, cloud-hosted PBX system. Enjoy plug-and-play simplicity, robust graphical reporting, and automated features like after-hours management and auto-attendant. Sign up today to explore our flexible pricing options, including unlimited calls for just $35 per user. Discover how Xitech can enhance your business operations with a personalised demo.