PRIVACY POLICY

Last Updated: March 2026

This Privacy Policy describes how Xi Tech("we", "us", or "our") collects, uses, and discloses your personal information. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Kinds of Personal Information We Collect

We may collect and hold personal information, including, but not limited to:

  • Contact details: Name, email address, phone number, and physical address.

  • Business details: ABN, business name, and job title.

  • Financial information: Credit card details or bank account information for billing.

  • Technical data: IP address, device type, and usage data from our SaaS platforms (AuroLive).

  • Security data: CCTV footage (where installed at our physical locations).

2. How We Collect Personal Information

We collect information directly from you when you:

  • Enquire about or purchase our VoIP, and IT services.

  • Interact with us via our website, social media, or email.

  • Visit our physical premises in Yarrabilba, QLD.

3. Purpose of Collection and Use

We use your information for the following purposes:

  • To provide and manage our services and products.

  • To process payments and manage your account.

  • To communicate with you regarding service updates or technical support.

  • To comply with legal and regulatory obligations (e.g., Telecommunications Act).

  • For internal marketing (you may opt out at any time).

4. Disclosure of Personal Information

We may disclose your information to:

  • Third-party service providers: Including payment processors, data hosting providers (e.g., AWS/Google Cloud), and voice artists for recording services.

  • Credit Reporting Bodies: If you default on payments.

  • Law Enforcement: When required by law (e.g., warrants or metadata laws).

  • Overseas Recipients: We generally store data in Australia; however, if we use international tools (like certain e-sign platforms), your data may be stored overseas.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. This includes using encryption (SSL/TLS), secure servers, and restricted access protocols.

6. Access and Correction

You have the right to access the personal information we hold about you and to request corrections if the data is inaccurate. To do so, please contact our Privacy Officer at [email protected].

7. Complaints

If you have a complaint about how we handle your privacy, please contact us first. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.